Shipping policy
At RERAC, we are committed to delivering your order safely and promptly. Please read this policy carefully before placing your order.
1. Order Processing
◆ Orders are processed within 24–48 business hours after successful payment confirmation.
◆ Orders placed on Sundays or public holidays will be processed on the next working business day.
◆ Processing time does not include weekends or public holidays.
2. Delivery Timeline
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Metro Cities 2–5 Business Days Delhi, Mumbai, Bangalore, Hyderabad, etc. |
Other Cities & Towns 4–8 Business Days Tier 2 & 3 cities |
Remote Locations Up to 10 Business Days Rural / difficult-to-reach areas |
Please note: Delivery timelines are estimates only and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances. These are not guaranteed timelines.
3. Shipping Charges
◆ Free shipping is offered on eligible prepaid orders above the minimum threshold (as displayed at checkout).
◆ Additional handling/COD charges may apply for Cash on Delivery orders, if enabled.
◆ Shipping charges, if applicable, are non-refundable once the order has been dispatched.
4. Tracking Your Order
◆ Tracking details will be shared via email, SMS, and/or WhatsApp once your order is dispatched.
◆ You may track your shipment at any time using the link provided. RERAC ships via trusted courier partners assigned based on your pin code.
5. Address Accuracy & Responsibility
◆ Customers are solely responsible for providing a complete and accurate delivery address, name, and contact number at the time of placing the order.
◆ RERAC is not liable for delays, non-delivery, or loss of product caused by an incorrect address, inaccessible location, or an unavailable recipient at the time of delivery.
◆ Address changes cannot be made after the order has been dispatched.
6. Damaged Package on Arrival
◆ If your package appears physically damaged, tampered with, or crushed upon arrival — do NOT open it. Record a clear unboxing video before opening.
◆ Report the issue to us within 24 hours of delivery with the unboxing video, order ID, and clear photographs.
Important: Claims submitted without valid unboxing video proof cannot be processed. RERAC reserves the right to decline claims that do not meet this requirement.
This Shipping Policy forms part of RERAC's Terms & Conditions. By placing an order, you agree to the terms stated here. RERAC reserves the right to update this policy without prior notice. The latest version is always available at rerac.in/shipping-policy.