Refund policy

Effective for all orders placed on RERAC.in

Due to the personal and hygienic nature of fragrance products, all products sold by RERAC are generally non-returnable and non-exchangeable. However, we are committed to resolving genuine issues fairly and promptly.

1. Eligible Cases for Return / Replacement / Refund

We accept claims only in the following situations:

◆  Wrong item delivered - a different fragrance, size, or variant from what was ordered

◆  Product received in damaged condition - cracked, leaking, shattered, or broken during transit

◆  Product received with a manufacturing defect

◆  An item is missing from the shipment

2. Mandatory Requirements for All Claims

To process any claim, the following must be provided together:

◆  A clear, unedited, continuous unboxing video showing the sealed outer packaging, the shipping label, and the complete opening process — without any cuts or edits

◆  Your Order ID / order confirmation number

◆  Clear photographs of the damaged or incorrect item and its packaging

Claim window:  All claims must be raised within 24 hours of delivery. Claims submitted after this window, or without the mandatory unboxing video, will not be eligible for processing.

3. Resolution Process

  01   Submit your claim:  Email support@rerac.in with subject line: "Claim – Order #XXXX" within 24 hours of delivery.

  02   Review & verification:  Our team reviews the claim and supporting evidence within 2 business days.

  03   Resolution offered:  Based on verification, RERAC may offer a replacement, refund, or store credit. The decision remains solely at RERAC's discretion.

  04   Refund credit:  If approved, refunds are processed to the original payment method within 5–10 business days.

4. Non-Eligible Situations — No Refund or Replacement

 

SITUATION

RESOLUTION

Dislike of fragrance / scent preference

Fragrance is subjective — returns not accepted on this basis

Changed mind after purchase

All sales are final once dispatched

Opened or used products

Non-returnable under any circumstances

Fragrance performance on skin

Performance varies with skin chemistry — not a defect

Minor packaging variations

Batch-to-batch differences are not defects

Delivery delays by courier

Outside RERAC's control — not eligible for refund

Wrong address entered by customer

Responsibility lies with the customer

Expectation mismatch from online description

We recommend reading descriptions carefully before purchase

 

Sale & promo items:  Products purchased on sale, during promotional events, or using discount codes are final sale and not eligible for return or refund unless received in a damaged condition.

 

This policy is governed by the Consumer Protection Act, 2019 (India) and the Consumer Protection (E-Commerce) Rules, 2020. RERAC reserves the right to update this policy. Latest version at rerac.in/return-policy.

 

Cancellation Policy

Effective for all orders placed on RERAC.in

We begin processing orders quickly to ensure timely delivery. Please review our cancellation terms before placing an order.

1. Order Cancellation — Before Dispatch

◆  You may request a cancellation only before your order has been dispatched.

◆  To cancel, email support@rerac.in immediately with your Order ID and the subject line: "Cancellation Request – Order #XXXX".

◆  Cancellations are not guaranteed — if your order has already been picked up or dispatched by the time of your request, it cannot be cancelled.

2. Order Cancellation — After Dispatch

◆  Once your order has been dispatched, it cannot be cancelled under any circumstances.

◆  If you no longer wish to receive the package, you may refuse delivery. Refused packages will be treated as a return and are subject to our Return & Refund Policy.

Please note:  Refused COD deliveries will not be refunded. For prepaid orders refused at delivery, a refund will be processed after deducting ₹75 handling charges and applicable return shipping fees.

3. Refund on Approved Cancellations

◆  For prepaid orders successfully cancelled before dispatch, refunds are processed to the original payment method within 5–10 business days.

◆  Shipping charges, if already incurred, are non-refundable.

◆  COD orders cancelled before dispatch require no refund, as no payment was collected.

4. RERAC's Right to Cancel

◆  RERAC reserves the right to cancel any order at its sole discretion, including but not limited to cases of pricing errors, suspected fraud, repeated COD refusals, unavailability of stock, or inability to verify the order.

◆  In such cases, a full refund will be issued to the original payment method within 5–7 business days.

 

This Cancellation Policy forms part of RERAC's Terms & Conditions. RERAC reserves the right to update this policy without prior notice. Latest version at rerac.in/cancellation-policy.